Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical voice support to B2B & B2C users.

Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers

Providing remote Infrastructure support delivery and performing problem cause analysis

Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.

Anticipating customer needs and effectively addressing concerns related to their issue or resolution

Providing direct technical assistance to customers via phone, email, and chat.

Minimum 1 year of experience in Technical Support / IT Help Desk

Proficient to ensure customer issues are resolved in the most timely and effective manner possible

Demonstrable ability to handle various tasks or projects with changing priorities.

Experience to utilize available time efficiently in order to achieve effective and efficient results

Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc.

Questioning skills /probing skills, as relevant to the issue and level of the caller.

Find opportunity and implement process improvements

Ability to empathize and work with customers in real-time to resolve issues.