-
Responsible for connecting with our client's business partner in United States, typically insurance companies, to collect outstanding Accounts Receivables.
-
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
-
Analyzing medical insurance claims for quality assurance * Resolving moderately routine questions following pre-established guidelines.
-
Performing routine research on customer inquiries.
-
Developing and maintaining a solid working knowledge of the US healthcare insurance industry and of all products, services and processes performed by the team.